5 Reasons Your Business Needs Call Scheduling

There will come a time when you realize that a call scheduling process is a business necessity. There are so many people who would like to do business with you, but sometimes your sales reps are unable to get to the phone and you miss a lead.

In other cases, you are flustered with dozens of calls per day that you can no longer accommodate the incoming calls. The solution to this is you either hire more sales reps to take calls, or have a software that will schedule calls for you.

Using social media is not a good option, because business problems are better solved over the phone than in a chat box.

Here are five reasons why your business needs to consider implementing a call scheduling system.

To capture new leads after working hours

Many customers spend their days in the office. They try to do business during lunch or break. However, this will take away their time from eating and resting. By the time they get out of work, your business is likely closed when they try to contact you.

If they try to call you but you’re unavailable, these customers will be frustrated, and are likely to buy from someone else. These are called lost leads. The solution to this is to have the right personnel to accept their calls after work.

The challenge here is that you cannot make an employee wait if these calls will come or not. With a call scheduler, the customers will have the option to select specific schedules where you can call them back. With this, you can schedule an employee, or yourself, at the right time so you can take care of these customers’ needs.

To ease out your call volume

In some businesses that are seasonal (think tuition agencies or professional services), you will get inundated with calls during a certain period, but other times are quiet. This means you’ll miss some calls during your busy period. Why not push some of these calls that you can’t answer to a less busy period?

A viable solution is to have an call scheduling system where customers can schedule their business with you.

With a tool like this, you can use your time more efficiently, and then assign employees who will call these customers back at the appropriate time. Your customers can also schedule the appointment at a time convenient for them.

When customers know they have an appointment, they have this certain feeling of ease. They also feel that they are special, considering that they were the ones who chose the booking and that you got out of your way to serve them at a time they prefer.

 

To push leads into action

In some situations, customers may have shown the interest to do business with you. However, the interest can wane and they might change their minds.

It is in these situations where you need to rekindle the interest. You cannot expect them to call you back, but you can exert the effort to call them back or set an appointment.

These customers may have a lot of excuses. But if you can show them how flexible you are, then you can get them to agree to schedule an appointment with you.

If you have an automated call scheduling system, it will be easier to push leads into action. What this means is that you will have the ability to schedule your customers, and they will no excuse not to talk to you.

And after scheduling an appointment, you can use this time to convince them about the merits of your business. Or make offers that they cannot refuse and make them buy.

No more back-and-forth emails

Emails are cumbersome. Not everybody has the capacity to write and explain everything they want to say. Certainly, not everyone in your company can also anticipate what your customers want to know.

In this situation, you will be sending emails back and forth, which can span days. By that time, the customer may have already forgotten all the other things that the previous emails had, and then you are back to square one.

With an call scheduling and appointment booking system, you can prevent the chaotic and disorganized communication that happens via email. It makes much more sense talking over the phone, as the customer will have the opportunity to ask more questions and get clarity about his issues.

No conflicting between your team

Lastly, your team members will not have any conflict in providing multiple calls and appointments to the same customer. As a result, your customer will not get confused, and will only talk to one person.

    Overall improvement in your CS team’s efficiency

    If you are running a business like a travel agency, you must have a solution that will help you and your customers schedule appointments and calls. It will help ease your burden and will make your customers receive better experience.

    But that is not all. If you use Novocall, you can have a system that also automates the callback. The software will distribute the callbacks to your team members, and you will have a guarantee that all customers expecting a call will be called by your sales reps.

    Written by

    JJ Huang

    JJ is the co-founder and ceo of Novocall. When he’s not busy building the Novocall brand, he spends his time watching crime shows and documentaries.

    Written by

    JJ Huang

    JJ is the co-founder and ceo of Novocall. When he’s not busy building the Novocall brand, he spends his time watching crime shows and documentaries.

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