How Travel Agency gets 40 more sales calls monthly through Novocall
call success rate
monthly calls generated
Stjernegaard is a Danish travel agency with more than 30 years’ experience.
They focus on guided adventure travels in small groups or bespoke travels in 40 overseas destinations.
Travel, Software, B2B
Over 10 employees
- Instant Callback
- Scheduled Calls
Summary: Sune is the digital marketing specialist of Stjernegaard, a Danish travel agency. They were facing high volume of customer inquiries. With Novocall, they found success in automating their sales and customer service.
Sune shared that Novocall generates 40 calls per month for Stjernegaard, with 2/3 of it being sales.
What problem were you facing?
“The problem with live chat is that it’s rather slow to answer detailed questions on the fly, and takes up a lot of time from our agents.”
So why did you choose Novocall?
How did you use Novocall?
We use it as a widget on our website, with instant callback offered within our regular opening hours. For after hour, the widget will help us schedule the calls for next day.
How long have you been using Novocall?
- Widget for instant callback – for 3 months now.
- iFrame for scheduled callback – Haven’t tried this yet, although we’re considering building a tab for Facebook using the iFrame!
- Link to email, chatbot, live chat – We have experimented a little bit with this is in email newsletters.
“Novocall perfectly solves these problems for us as it allows customers to easily get a hold of us straight from the website. Best of all, scheduled calls now happen automatically.”
How has Novocall helped you?
How long did it take you to set up on your website?
Setting up the account and widget and linking it to Google took less than a day, about 3 hours I reckon. It’s honestly really easy.
We had some initial issues getting it to work smoothly with our phone system and getting the localization to Danish right. However, the Novocall team has been simply amazing in their level of support. They responded quickly to all of our request and went above and beyond in helping us solve the issues
Results After Novocall: